The Union Home Department has introduced toll free number 1930 for report financial cyber crimes in India. https://cybercrime.gov.in , this is the official website of complaint handling portal. You can register and complaint in this portal related financial cyber crimes and recover your lost money. This portal is very usefull for common peoples. Call toll free number 1930 within 1-2 hours of happen any financial cyber fraud. otherwise you can login https://cybercrime.gov.in in this website and register your complaint from here.
What are things required to before submit a complaint?
- Name of defrauded person
- Mobile number
- Police station name
- District
- Name of the Bank
- Amount of Lost money
- Account number
- UPI ID of lost money
- Transactions ID of each transactions
- Short note about how to fraud happen
The Reserve Bank of India (RBI) Ombudsman is a regulatory body that operates under the authority of the RBI to handle customer grievances related to financial institutions. The ombudsman provides an efficient and cost-effective way for consumers to resolve disputes with banks, insurance companies, and other financial service providers. The RBI Ombudsman Scheme was first introduced in 1995 to provide an independent mechanism for resolution of customer complaints against banks. Since then, the scope of the scheme has been expanded to include all financial service providers, including non-banking financial companies (NBFCs) and prepaid payment instrument (PPI) issuers.
The role of the RBI Ombudsman is to investigate and resolve complaints made by customers against financial service providers. The ombudsman has the authority to mediate between the two parties, investigate complaints, and make recommendations for resolution. The ombudsman can investigate a wide range of complaints, including those related to services such as deposits, loans and advances, remittances, credit cards, and ATM transactions. Complaints related to insurance policies and other financial products are also within the scope of the scheme. The RBI Ombudsman Scheme is a simple and straightforward process. Customers can file their complaints online or by post, and the ombudsman will investigate the matter and provide recommendations for resolution. The entire process is free of cost for customers. If a customer is not satisfied with the resolution provided by the ombudsman, they can appeal to the appellate authority. The appellate authority is a senior officer of the RBI who has the authority to review the decision of the ombudsman and provide a final resolution. The RBI Ombudsman Scheme has been successful in resolving a large number of customer complaints over the years. In 2020, the RBI Ombudsman received over 280,000 complaints, of which more than 80% were resolved. The success of the scheme has led to its expansion to cover a wider range of financial service providers and products.
Complaint against Financial cyber crimes : Click Here